FAQ

FAQ
Questions about herbs.
What is the best way to store herbs?
Herbs and spices should be stored in an airtight container such as a glass bottle in a cool and dark location such as a pantry. Herbs can be stored in the refrigerator or freezer but should be vacuum sealed to protect product from moisture.
Where do our herbs come from?
Herbs are grown all over the world and shipped to our vendors for quality testing. Testing includes organoleptic analysis for aroma, color, flavor and texture. Physical testing involves moisture, volatile oil content, heavy metals, microbiology, thin layer chromatography, and other tests specific to each herb.
What is the shelf life of herbs?
Herbs can lose potency over time. If stored in airtight containers, such as glass jars, and kept in a cool, dark, dry place, whole herbs and spices can last up to 3-4 years and ground herbs and spices can last 1-2 years.

Questions about ordering.

Can I place an order by phone?
It is best to order online. We no longer have regular office hours. You may call us at: 707-839-4101. Leave a message.
Can I order on the phone or by mail?
Please order from our web site if possible. 
Do we accept international orders?
Many countries have regulations regarding herbs being imported. We do not sell internationally because of the regulations. Exceptions, Canada.
What methods of shipping do we use?
Because of our rural location, the best and cheapest route to our customers is through the United States Postal Service. Ground Advantage is the cheapest.
How long does it take for an order to be delivered in the United States through the Post Office?
Priority Mail: 2-3 days,
Express Mail: 2 days.
Ground Advantage: 4-5 days.
What are the office hours?
We no longer have regular office hours but you may call us and leave a message and we will get back to you as soon as possible.
When do products ship?
Most orders are shipped Monday through Thursday. Orders are fulfilled the following business day and shipped. Herbs will no longer be backordered. Large orders may require additional time.
How long does it take to get an out of stock item?
We are no longer ordering out of stock items.
What if I am not satisfied with a product?
We are unable to accept returns. If you are unhappy with a product, you may contact us and we will either replace or refund an item. We do not offer refunds on shipping unless there is an error on our part. Sale items are not refundable.